Refund policy

Returns

To start your return click here 

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • All original tags and packaging must be intact
  • Proof of purchase is required

Returns that do not meet these conditions may not be accepted.

 

Non-returnable items

The following items cannot be returned:

  • Worn, washed, or altered items
  • Items returned outside the 14 day window

 

How to initiate a return

Include:

  • Your order number 
  • The item(s) you wish to return
  • Reason for return

Once approved, return instructions will be provided.

 

Return shipping

  • Customers are responsible for return shipping costs
  • Original shipping fees are non-refundable
  • We recommend using a tracked service, as EXIRE is not responsible for lost returns

 

Refunds

No Refunds

  • At EXIRE, we do not offer refunds on any purchases. All sales are final.
  • Please ensure you review your order carefully before completing your purchase, including product selection, sizing, and shipping information.

By placing an order with EXIRE you acknowledge and agree to this Refund Policy.

 

Exchanges

We do not offer direct exchanges at this time. If you need a different size or item, please place a new order once your return is approved.

 

Faulty or incorrect items

If you receive an item that is faulty or incorrect, please contact us within 48 hours of delivery and we will resolve the issue promptly.

 

Final note

Each EXIRE piece is produced with care and intention. If you have any questions, we're here to help.